Frequently Asked Questions
Everything you need to know about your Alpinestars order and gear.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
What is your return policy for technical gear?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that safety equipment must be unused and in pristine condition to qualify for a refund.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend taking your measurements while wearing your usual base layers to ensure the most accurate fit for jackets, pants, and suits.
Do you offer international shipping?
Yes, Alpinestars ships to most countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
Are your products covered by a warranty?
All Alpinestars products are covered by a limited warranty against manufacturing defects in materials and workmanship for a period of one year from the date of purchase.
How should I clean and maintain my leather gear?
Leather items should be cleaned with a damp cloth and specialized leather cleaner. Avoid direct heat sources when drying and apply a leather conditioner periodically to maintain flexibility and durability.